Free your site coordinators from 3:00 AM protocol phone calls. TrialPal provides instant, IRB-locked voice and SMS guidance for fasting rules, directions, and visit windows—with zero unblinding risk and warm live escalation to your staff.
Most clinical trial participants don't drop out because they dislike the science. They drop out due to confusing visit logistics, missed fasting windows, and coordinator communication bottlenecks.
The status quo in academic & private trial sites
Sovereign protocol protection for your site
No downloads or apps required. When a study participant dials your site's dedicated line, TrialPal answers with natural voice, strictly locked to your IRB-approved protocol.
Click any common clinical scenario below to see the phone screen respond with exact protocol speech and automatic safety routing.
Plain water is explicitly approved in the site protocol. The engine strictly reminds the participant that non-water beverages (including black coffee) break fasting criteria, preventing canceled laboratory draws.
TrialPal connects seamlessly to your site without requiring complex IT deployments or patient smartphone downloads.
Participants simply call or text your site's dedicated study number. TrialPal answers within the first ring with natural, warm conversational voice. It resolves routine protocol inquiries—parking, visit timing, fasting requirements, and medication schedules—instantly from approved documents.
TrialPal never traps a participant in an automated loop. Whenever a human coordinator is requested or an urgent symptom arises, TrialPal immediately bridges the call to your on-call clinic phone with live caller context.
Eliminate ruined blood draws and rescheduled visits. TrialPal's scheduler dispatches proactive SMS reminders 12 hours and 2 hours prior to scheduled protocol procedures, confirming fasting compliance via two-way text.
Accidental unblinding destroys clinical trials. TrialPal uses deterministic negative knowledge fencing to reject any attempt to confirm or speculate on active vs. placebo arms, protecting trial integrity.
Every spoken word and inbound text is recorded into an immutable, SHA-256 hashed ledger with peppered phone masking. Your site is always 100% prepared for FDA audits and sponsor inspections.
TrialPal does not improvise or search the open internet. Every single clinical fact, visit window, fasting boundary, and emergency protocol is configured and signed off by your site's Principal Investigator and Study Director.
No per-minute surprise overages. Choose the plan that fits your site's active protocol volume.
Perfect for evaluating TrialPal on a single active clinical trial protocol.
Designed for active academic and private investigative sites running multiple trials.
For multi-site clinical research networks, SMOs, and academic health systems.